Role and Responsibilities in Sitecore Managed Cloud

Hi Champs,

As per last blog of this series of Sitecore Manged Cloud concept we will start next topic which is Roles and Responsibilities in working with Sitecore Managed Cloud. Below are the roles involved in implementation of Sitecore Managed Cloud.

  1. Sitecore
  2. Sitecore Partner
  3. Sitecore Customer

Now we will straight away move to responsibilities of each role in different streams.

Sitecore(Sales and Cloud Ops team):

once Sitecore sales team on-board you with below process there most of the work is done and and the only Cloud Ops team is the major contact point for you as Customer or Partner.


After setting up everything for you(Customer or Partner) access is given and then you(Customer or Partner) need to deploy your solution to the Sitecore Managed Cloud environment. There are few other responsibilities like below.

  1. Infrastructure Monitoring.
  2. Application Security.
  3. Proactive Infra incident notifications.
  4. Web app firewall configurations.
  5. Web app scale up process.
  6. Database backup service.
  7. Initial SSL configurations.
  8. Actions on infra suggestion.
  9. Security incident management.
  10. Activation and termination of cloud service .
  11. Billing.
  12. Process monitoring.

Sitecore Partner/Customer:

Sitecore Partner/Customer has many responsibilities like below.

  1. Deploy Solution on Sitecore Managed Cloud.
  2. Network: NSG and Firewall setup.
  3. Third party service connectivity.
  4. SSL configurations.
  5. Sitecore platform hotfix management.
  6. Custom domain setup.
  7. Sitecore version upgrade.
  8. Performance optimization

There are so many other responisiblities are there in this process for Customers/Partner and Sitecore, I have listed only the major ones. you can learn more at Sitecore Managed Cloud doc.

Hope above will help you, I will be continuing posting article for this series.

Happy learning.


Getting started with Sitecore Managed Cloud

Hi Champs,

Earlier I shared a blog where we discussed working with Sitecore Managed Cloud.

Let’s directly get into the business this could be a series of blogs for Sitecore Managed Cloud, particularly divided into three parts.

  1. Responsibilities.
  2. Capacity Management.
  3. Deploy on Managed Cloud.

We will discuss this introductory part in points as below.

  • Sitecore Managed Cloud comes with two offerings same as Azure as follows.
    1. Standard: Sitecore provides customers with a base-level infrastructure hosting capability and basic product support with industry-standard uptime.
    2. Premium: Sitecore, in partnership with a third-party provider, delivers extensive coverage. This includes advanced infrastructure services for customers with more demanding operational support and security needs.
  • Before implementing Sitecore Managed Cloud you need to work on below bullet points.
    1. Formal understanding of Sitecore Managed Cloud services offered.
    2. Sitecore Managed Cloud services catalog.
    3. Training on Sitecore Managed Cloud.
    4. A healthy understanding of Azure especially Azure PaaS.
    5. Understanding the RACI matrix.
    6. Understanding different behaviors on the Sitecore XP platform on Azure PaaS.
    7. Azure Search.
    8. SolrCloud(SearchStax).
  • Sitecore Managed Cloud comes with 6 different topologies as below.
    1. XP Single
    2. XP Scaled
    3. XM Single
    4. XM Scaled
    5. xDB Single
    6. xDB Scaled
  • Working with topologies.

It is highly recommended that as a customer or Sitecore Partner you should decide infrastructure strategy(topology/tier) in consultation with the Sitecore Managed Cloud team. Because here Sitecore Managed Cloud team helps you to decide the topology and tier of infrastructure by getting details on a few predefined questions, this what they call capacity planning of Sitecore Managed Cloud. Here, in this case, the Sitecore sales team plays a crucial role to help for connecting everyone and get this decision done.

  • What access and Permissions you will get.
    1. Full access a contributor to the Azure Platform.
    2. Full access to all Sitecore instance s and app services.
    3. Full access to deploy custom code.
    4. Support for XP, XM,xDB.
    5. Compatibility for On-Premises environments.
  • Tranings.

The last part of this introductory overview blog is training. There is a training available for both Customers and Partners, you need to follow below for getting started with training.

To enroll in Managed Cloud training,

      1. Go to
      2. For Customers, click Sitecore Training.
      3. On the Sitecore training and support page there are a number of training options available:
        • Instructor-led training – Click on a region near you to enroll in the classroom or virtual instructor-led training sessions.
        • Online training – Sign up for an eCourse.
        • Certifications – After you have completed your training, you can sign up to become a certified Sitecore Developer.

Happy Learning